Privacy Policy

MIMORY, INC.

Privacy Policy

Last updated August 31, 2024

Mimory, Inc. (“Mimory,” “we,” or “us”) respects your privacy and is committed to being transparent about our privacy practices. This Privacy Policy describes the types of information we may collect from you when you visit our website at [URL] or any subdomains thereof, or any related mobile or desktop applications, including any content or functionality offered on or through any of the foregoing (collectively, the “Site”), or when you access or use the online services we make available through the Site (collectively, the “Service”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.

This Privacy Policy applies to information we collect on the Site, in email, text, or other electronic messages between you and the Site, and through your access to or use of the Service. Except as otherwise expressly set forth herein, it does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, nor to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site or the Service.

Please read this Privacy Policy carefully before you start to use the Site or the Service to understand our policies and practices regarding how we treat your information. By accessing or using the Site or the Service in any manner, you accept and agree to be bound by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Site or the Service for any purpose.

This Privacy Policy may change from time to time (see Updates to Our Privacy Policy, below). Your continued use of the Site or the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Privacy of Children

The Site and the Service are not intended for or directed to children. No one under age 13 may provide any information to or on the Site or the Service. We do not knowingly collect or solicit personal information from children under age 13. If you are younger than 13 years of age, do not use or provide any information on the Site or through the Service or any of its features, register on, or make purchases through, or use any of the interactive features of the Site or the Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name, user name, or any other identifier you may use. If we learn we have collected or received personal information from a child under age 13, we will delete that information. If you believe we might have any information from a child younger than 13 years of age, please contact us at privacy@mimory.io.

Information We Collect

When you access the Site or use the Service, we collect certain information about you. This may include information by which you may be personally identified, such as your name, email address, phone number, and mailing address, as well as information that is about you but may not specifically identify you, such as information about your internet connection, the device you use to access the Site or the Service, and usage details, IP addresses, and other information collected through certain tracking technologies (collectively “personal information”).

Information You Provide Us

We collect personal information from various sources, such as directly from you when you access or use the Site or the Service. This may include:

information that you provide by filling in forms on the Site or through the Service. This includes information provided at the time of registering to use the Service or requesting further information or services.
if you access the Service as a guest of a Service subscriber, information regarding your routines, schedules, and preferences, as the same relates to your stay at the subscriber’s property. Such information may be provided directly by you or by the applicable subscriber on your behalf.
details of transactions you carry out through the Site or the Service, including your purchase of any Service subscription. If you purchase a Service subscription or otherwise purchase access to Service offerings, you may be required to provide financial information at the time you place the order through the Site.
information you provide when you interact with or submit inquiries or requests to the Service, including by means of third party communication services or messaging applications, as well as any username or other identifier you may use with respect to such services or applications.
information you may provide regarding or with respect to hardware you use with or connect to the Service, including, without limitation, login keys.
information you provide when you report a problem with the Site or the Service.
information that you provide when you enter a promotion sponsored by us.
information that you provide when seeking customer or technical support or when providing feedback or suggestions with respect to the Service.
records and copies of your correspondence (including email addresses), if you contact us.
your responses to surveys that we might ask you to complete for research and evaluation purposes.

Information We Collect by Automatic Means

When you navigate through and interact with the Site and/or the Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

information about the devices you use to access the Site and/or the Service (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of use of the Site and/or the Service (including whether you are a repeat or first time visitor);
information on actions taken when using the Site and/or the Service (such as key strokes, page views and website navigation patterns);
logs and other records relating to your use of the Service (the “Opt-in Data”); and
certain geolocational information.

In addition, we may use third-party web analytics services to help us understand your use of the Site and/or the Service and the popularity of certain content so we can improve your experience. For more information on our use of third-party analytics services, see Third Party Providers below.

Information we collect automatically may be statistical data that does not include personal information. We may maintain or associate any such statistical data with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up user experience, and improve and personalize the Service, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.

Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on your smartphone or on the hard drive of your computer, as applicable. Portions of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). For information on our use of cookies and how you can opt out, see Your Choices, below.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site and/or the Service are served by third parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site or our Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.

How We Use the Information We Collect

We may use information we obtain about you, or that you provide to us:

to provide you, and if you are a subscriber, to provide your guests, with our products and services;
to provide you with information or materials you request;
to facilitate the use of any Service integrations you may request;
to contact you in facilitation of your use of the Service;
to respond to your questions and comments and provide customer or technical support;
to communicate with you about our products, services, offers, and promotions;
to operate, evaluate, and improve our business and the products and services we offer;
to analyze trends and statistics regarding use of the Site and the Service and activities supported by the same;
to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
to enforce our Terms of Service and other agreements;
to comply with applicable legal requirements and industry standards; and
for any other purpose for which you provide your consent.

In addition to the foregoing, you may be asked by Mimory, via online chat or another method, if you would like to permit the retention and use of Opt-in Data by Mimory following completion of the Services. Where you provide such authorization, Mimory will use the Opt-in Data on an anonymized and de-identified basis for purposes of developing, optimizing, and/or improving the Service, and for such other purposes as may be set forth in the Terms of Service. Any such authorization is issued by you voluntarily and is made at your discretion. If you choose not to authorize post-termination use of Opt-in Data, Mimory will delete such Opt-in Data when it is no longer required for Mimory’s provision of the Services to you. For more information on opting out of the post-termination use of Opt-in Data by Mimory, please see Your Choices, below.

If you are a subscriber, we may also use your information to contact you about, or provide advertising with respect to, the Service and third parties’ goods and services, including (without limitation) through providing you with Mimory newsletters and other publications. If you do not want us to use your information in this way, please email privacy@mimory.io. For more information, see Your Choices, below. If you are a subscriber, we may also use certain of your information to allow us to recommend third party services to guests of your property.

How We Share Your Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.

We may disclose personal information that we collect or you provide (as described in this Privacy Policy):

to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business or integrations offered through the Service (see Third Party Providers, below);
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Service and other agreements;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mimory, users of the Site or the Service, and/or others;
for any other purpose which is incidental to the normal use of the Service; and
for any other purpose for which you provide your consent.

As noted above, if you are a subscriber, we may disclose limited portions of your information (i.e., the property address), to allow us to market and promote the services and products of third parties to your guests upon their request. For more information, including on your rights to opt out of sharing your personal information for this purpose, see Your Choices, below.

We also reserve the right to transfer your personal and other information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.

Third Party Providers

Without limiting the foregoing, we may also employ or otherwise utilize third party companies and individuals to facilitate our Site and our provision of the Service, and to process data, perform Site and Service-related services, or to assist us in analyzing how the Service is used (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers, but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their websites or services.

Third Party Providers may include, but are not limited to, the following:

Analytics providers, which allow us to track and analyze use of the Site and Service;
Communication service providers, through which we may contact and communicate with subscribers and guests regarding and in support of our provision of the Service;
Artificial intelligence service providers, which we use as part of, and to facilitate our provision of, the Service;
Third Party computing, processing, and hosting service providers, which we use to support our provision of the Site and Service;
Payment processing service providers, through which we may accept payment for purchases made through or with respect to the Service; and
Providers of delivery, food service, or other services which may be made available to guests through integrations offered through the Service.

Security

Mimory takes protecting your information seriously, and has implemented reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Service or certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of information is at your own risk.

Information and Data Transfers

The Service is administered by Mimory in the United States. When we obtain information about you through your access to or use of the Site or the Service or when you input or import information to the Service from somewhere other than the United States, we may transfer, process, and store such information in the United States. If you access the Site and/or the Service from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws. If you are a non-United States resident and provide us with your personal information, or if you use the Service, you consent to the transfer to and processing of such information in the United States, which may have data protection laws less stringent than those in the country in which you reside.

Your Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and/or the Service may then be inaccessible or not function properly.

Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to privacy@mimory.io. Some third party services may also permit opt-out through the settings of the relevant third-party platform.

Messages. Mimory may communicate with you by phone or electronically via in-app messages, texts, e-mails, push notifications or any other suitable form of electronic communication (“Messages”), in accordance with the terms of the Terms of Service. You may revoke your consent to receiving Messages at any time by following the opt-out instructions contained in the applicable Message, or by contacting us at privacy@mimory.io.

Opt-in Data. If you do not want Mimory to retain and use your Opt-in Data following termination of the Services, you can inform Mimory of the same via the chatbot or other method at the time the request is issued. Please note that Mimory will not retain your Opt-in Data beyond the period reasonably required to provide the Services unless you provide your authorization.

Emails. Mimory may send service updates, service notifications, promotional information (including, without limitation, Mimory newsletters) and other communications to you via email. Promotional email communications will contain instructions describing how you can opt out of receiving future promotional emails from us. You may also email us at privacy@mimory.io to be removed from our mailing list. If you opt out of promotional emails, you may continue to receive non-promotional, transactional emails from us.

Targeted Advertising. If you are a subscriber and do not want us to use information that we collect or that you provide to us to deliver advertisements or to promote third party services to guests, you can opt-out by sending us an email with your request to privacy@mimory.io.

Limiting Provided Information. You can choose not to provide us with certain information. If you decline to provide certain information, however, please note that some features of the Site and/or the Service may then be inaccessible.

“Do Not Track” Requests

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. The Site is not currently set up to respond to those signals.

Third Party Applications and Websites

The Site and/or the Service may contain links enabling the electronic transfer of data from third-party applications to the Site or the Service, as well as links to third-party websites. Mimory is not responsible for the privacy practices or content of these applications or websites, and linking to an application or website does not constitute endorsement by us of that application or website. You should review the privacy policy and terms and conditions of any such third-party application or website prior to using or providing information to the same.

Accessing and Correcting Your Information

You may send us an email at privacy@mimory.io to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

California Residents. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by email at privacy@mimory.io or write to us at the mailing address set forth at the end of this Policy.

Colorado, Connecticut, Virginia, and Utah Residents. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm whether we process their personal information; (ii) access and delete certain personal information; (iii) data portability; and (iv) opt-out of personal data processing for targeted advertising and sales. Additionally, Colorado, Connecticut, and Virginia also provide their state residents with rights to: (v) correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and (vi) opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please submit your request in writing to us by email at privacy@mimory.io or write to us at the mailing address set forth at the end of this Policy.

Nevada Residents. Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request in writing to us by email at privacy@mimory.io or to the mailing address set forth at the end of this Policy. However, please know that we do not currently sell data triggering that statute’s opt out requirements.

Updates to Our Privacy Policy

Mimory reserves the right to change this Privacy Policy at any time. If we make a material change to this Privacy Policy, we will communicate these changes to you either via email (if we have your email address) or by posting a notification on the Site or to the Service. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

Contact Us

If you have any questions about this Privacy Policy or our information practices, please email us at privacy@mimory.io or write to us at:

Mimory, Inc.

15 Mallego Rd #226

Barrington, NH 03825